Updating multi RBDs & fare conditions for international flights Date 30 November 2014 Reference number 201411301 Implementation date 01 December 2014 This is an update for the previous bulletin 201301304 issued on 30 January, 2013 and bulletin 201403283 issued on 28 Mars 2014, related to multi and its fare conditions. Starting from December 01, 2014, new rules will be applied from Saudia network as follows: type: Economy Business Super saver Value economy Premium economy V / N /U T /Q / L /H / M / K / B / E Y Value business C / D / I J F / P / A Notes : For tickets issued before 01 December, 2014 the original rules and for revalidation, reissue and refund at the date of issuance must be applied. For tickets issued on/after 01 December, 2014 the new rules and for revalidation, reissue and refund must be applied. It is recommended to use automated ticket ex tool such as ATC, Rapid Reprice or Automated Exs for all cases of reissuance, revalidation and collection of related. In case that the automated ticket ex tool doesn t work, then manual entries are allowed (send cases that doesn t accept ATC to gdssupport@saudiairlines.com to be activated). The Sales agent should check fare notes, conditions and Informative prices, available in the Global Distribution System used by him before performing the reissuance process to double check the and restrictions. The new RBDs accept all forms of payment (i.e. CASH and credit cards accepted by SAUDIA in the local market). U/ is added to supersaver es. Page 1 of 12
Partially used tickets: In case of partially used tickets and there was a fare increase, then no fare difference to be collected and accept the ticket as it is. To calculate fares using old conditions, for tickets issued before 01 December 2014, please use the following entries: Tickets issued through TSPs FXQ/R, Date of issue Main entry Date of issue Definition FXQ/R, Date of issue Entry Unused ticket: In case of totally unused tickets and a fare increase occurred, then agents are to collect fare difference before travel, except tickets issued from/to the United States of America. For unused tickets that are issued before 01 December 2014, reissuance is to be done plus collecting the fare difference if any, through using the entry (FXQ), and collect the old reissuance manually if the ATC didn t work. Page 2 of 12
Tables below shows the new ( in Riyals) or to its equivalent, except Canada station in Canadian dollar (CAD) From, to the Middle East and Arabian Gulf Economy ( travel Not allowed SAR044 Super saver (V/N/U) Value economy (T/Q/L/H/M/K/B/E) Premium economy (Y) Business before flight Business ) I / D / C ( ) J ( First (coupon status ( F / P / A ) Page 3 of 12
From/to United States of America & Europe Economy Not allowed 4 Super saver (V/N/U) SAR 554 Value economy (T/Q/L/H/M/K/B/E) Premium economy (Y) Business Value business ) I /C/D( ( J( First (coupon status ( F / P / A ) Page 4 of 12
From/to Asia Economy Not allowed Super saver (V/N/U) Value economy (T/Q/L/H/M/K/B/E) Premium economy (Y) Business Value business ) I / D / C ( ) J( (coupon status ( F / P / A ) Page 5 of 12
From/ to Africa Economy Not allowed Super saver (V/N/U) SAR 075 SAR 075 Value economy (T/Q/L/H/M/K/B/E) Premium economy (Y) Business Value business ) I / D / C ( ) J ( (coupon status ( F / P / A ) Page 6 of 12
To Canada Economy Not allowed 4 Super saver (V/N/U) SAR 554 Value economy (T/Q/L/H/M/K/B/E) Premium economy (Y) Business Business ) I /C/D( ( J( (coupon status ( F / P / A ) Page 7 of 12
From Canada (Canadian dollar) Economy Not allowed CAD 080 CAD 080 CAD 047 Super saver (V/N/U) CAD 047 CAD 047 CAD 77 CAD 009 CAD 90 Value economy (T/Q/L/H/M/K/B/E) Premium economy (Y) Business CAD 90 CAD 90 CAD 77 CAD 000 CAD 047 Value business ) I / D / C ( )J( (coupon status CAD 000 ( F / P / A ) Page 8 of 12
General rules & conditions: 1. RBDs and its fares are only applicable on Saudia network only. 2. The above are applied to child and infant s discount as follows: 75% of adult s to children 10% of adult s to infants 3. It is mandatory to have a confirmed booking for all sectors, open sectors aren t allowed. 4. (V/N/U) on economy super savers, and (I) on business are only valid for RT flights, OW flights aren t available. 5. (V/N/U) es on economy super saver, accept revalidation and reissuance upon the same es or higher and accepts refund before time. 6. In case that a passenger requested to cancel his/her reservation, then a new booking must be made or the ticket must be refunded after collecting the refund if any and never leave the ticket open. 7. If a passenger cancelled his booking through IVR or SAUDIA website, and requested a new booking, then agents should not collect the 25% and should only collect the mentioned in the tables above given that the coupon status is (O). 8. If a passenger wishes to upgrade his/her from economy to business/first or from business to first, then fare difference is to be collected only not any other. 9. In case of no show with an ( coupon status (except super saver es), then a is to be collected, as for super saver es (V/N/U), those coupons will be closed and their status will to (Z), and agents need to deal with closed coupon as used, and only taxes will be refunded for closed coupon. 10. In case of no show, with a coupon status (, and the passenger wishes to (refund/reissue/revalidate), then should be collected which ever higher given that the process is done within the same agent s sales report. 11. with a coupon status ( are to be collected for the suspended coupon only not upon the whole ticket. 12. 25% as no show will be collected upon the whole ticket with an (S or O) status after the of the return flight. 13. In case of no show with a (Z) coupon status, then to consider the coupon as used and a passenger is only allowed to use other coupons in sequence (conditions are to be applied). 14. Upsell or downgrade within the same cabin is allowed upon availability. 15. The higher fee is to be collected when (reissuance refund) is done for a multi ticket. 16. Fare conditions are to be checked on regular basis for all es, and to ensure that all information is available such as fare s validity and. 17. Fare validity is to be checked before issuing the ticket and the customer is to be informed. 18. Unless otherwise stated in the e-ticket or in the price or tariff s applicable conditions (which may limit the duration of the ticket validity), it is considered valid for one year from the date of issuance or subject to the beginning of the first travel trip made within one year starting from issuance Date and valid for one year starting from the date of the first travel trip. 19. In case of Involuntary rerouting, then to deal with the tickets as current procedure and provide alternatives trips according to availability regardless of fare conditions, and are to be compensated if not accepted on the flight. Page 9 of 12
20. In case or involuntary downgrade, then to apply fares of the following es, for the purpose of fare difference refund: Basic reservation F, P, A Downgraded to Business Special es to calculate refund from D F, P, A Economy B Business J,C,D,I Economy K Conditions to use tickets with coupon status (Z): As a result of updating SAUDIA s Departure Control System, the system will reject any ticket with a (Z) status for the first coupon, where it will deal with the ticket as not used in sequence, as a result to that please follow the below: In case of no show with a (Z) coupon status, with an automatically cancelled return reservation, and the client wishes to return with the same and date, then do as follows: Reissue the ticket on the return flight with the same and date without collecting reissuance Recalculate the fare manually from the start of the flight as shown in the original ticket In case of a no show with a (Z) coupon status, and the return reservation is cancelled automatically, while the client wishes to return with the same ticket but with a higher or a new date, then do as follows: Reissue the ticket on higher according to availability, with collecting fare difference & reissuance. Reissue the ticket with the new date and higher if available with collecting the fare difference & reissuance Page 10 of 12
Accepting GO-SHOW passengers Procedures Upgrade Reservation Collect fare difference only P A Accepted with same es with no Fare difference is to be collected and reissuance Accepted on the same and revalidation to be collected Accepted with same es with no Fare difference is to be collected and reissuance Accepted on the same and collect revalidation F,P C C J M E,B,M,K F,P D,I C J H,L,Q,T,X,N,V,U E,B,M,K Business Economy Accepted with same es with no Y Y Example: Display fare conditions from Jeddah to Paris on 20 January, 2015 Amadeus: FQDJEDPAR/D20JAN15 Galileo: FD20JANJEDPAR Sabre / Abacus: FDJEDPAR20JAN Worldspan / Axess: 4FJEDPAR20JAN Apollo: $DJEDPAR20JAN >FQDJEDPAR/D20JAN15 20JAN15**20JAN15/SV JEDPAR/NSP;EH/TPM 2758/MPM 3336 LN FARE BASIS OW SAR RT B PEN DATES/DAYS AP MIN MAX R 02 NRTSVR 2470 N NRF S01JAN 31DEC+ - 3+ - M 03 TRTSVR 2800 T + S01JAN 31DEC+ - - - M 04 QRTSVR 3136 Q + S01JAN 31DEC+ - - - M >FQN3 ** RULES DISPLAY ** TAX MAY APPLY 20JAN15**20JAN15/SV JEDPAR/NSP;EH/TPM 2758/MPM 3336 LN FARE BASIS OW SAR RT B PEN DATES/DAYS AP MIN MAX R 03 TRTSVR 2800 T + S01JAN 31DEC+ - - - M FCL: TRTSVR TRF: 22 RULE: 11SV BK: T PTC: ADT-ADULT FTC: ER -ECONOMY RESTRICTED RU.RULE APPLICATION BETWEEN SAUDI ARABIA AND EUROPE FOR ECONOMY RESTRICTED FARES RESTRICTED NORMAL FIRST/BUSINESS/ECONOMY CLASS FARES APPLICATION AREA Page 11 of 12
ALFURSAN Rewards: ALFURSAN reward tickets are excluded from above and being dealt with according to rules & conditions related to redeeming miles into reward tickets. Saudi Arabian Airlines, GDS Sales Strategies إذا كان لد كم أي استفسار أو تعل ق على هذه النشرة نرجو التواصل على البر د اإللكترون التال : If you have any questions or comments on this bulletin, please contact: gdssupport@saudiairlines.com Page 12 of 12